Legal

Refund Policy

Last updated: July 31, 2026

This Refund Policy explains when and how you may request a refund for purchases from NEXT SOFTWARE & TECHNOLOGY LIMITED. Because we deliver digital products, software licences, subscriptions, and professional services, refund eligibility depends on the type of purchase.

1. Refund Eligibility

Software products & digital assets: Because access, downloads, and licence keys are delivered instantly and cannot be returned, these purchases are non-refundable once the product has been delivered, downloaded, or the licence key revealed — except where the product is faulty, fails to function as described, or was never delivered. In such cases we will first attempt to resolve the issue, and where we cannot, we will issue a refund.

SaaS & web app subscriptions: Subscription fees are non-refundable for the current billing period once the service has been activated. You may cancel to prevent future renewals. If a subscription is entirely unusable due to a fault on our side that we cannot resolve, a pro-rata refund may be considered.

IT consulting, digital solutions & tech support services: Cancellation tiers apply based on how far the engagement has progressed:

• Cancelled before work begins — full refund, less any non-recoverable third-party costs already incurred.
• Cancelled after work has begun — a partial refund covering work not yet performed, at our reasonable assessment.
• Once a service or deliverable has been substantially completed and delivered — non-refundable.

2. Non-Refundable Items

The following are not eligible for refunds: licence keys and digital downloads that have been delivered or activated; completed and delivered custom development, design, or consulting work; subscription fees for a period already used; and purchases where you simply changed your mind after delivery.

3. How to Request a Refund

To request a refund, email us at nextsoftmsmebooks@gmail.com or message us on WhatsApp at +234 915 848 2622 within 7 days of your purchase. Include your order number, the product or service, and a description of the issue. We aim to review and respond to refund requests within 5–7 business days.

4. Currency

Approved refunds are issued in the original transaction currency (NGN or USD) to the original payment method. Naira refunds are processed in accordance with Central Bank of Nigeria (CBN) guidelines. Timing of the refund appearing in your account depends on your bank or payment provider.

5. Questions / Contact

If you have any questions about this Refund Policy, please contact: